Privacy Policy

1. Information we collect

We may collect information that you voluntarily submit, including your name, phone number, email address, project ZIP code, property or project details, budget range, desired timeline, and any other information included in your message.

When you reach this website through an advertisement or campaign link, the website may also store campaign parameters in your browser session, such as a Microsoft click identifier (msclkid) and UTM parameters. These values help us understand which campaign generated a project request.

2. How we use information

• Respond to your project inquiry and evaluate whether the request fits our services.
• Communicate about consultations, estimates, scheduling, scope, and related project matters.
• Maintain business records, prevent misuse, and improve website and campaign performance.
• Comply with legal obligations and protect our rights.

3. Sharing of information

We do not sell personal information. We may share information with service providers that support website hosting, email delivery, customer communications, advertising measurement, security, or business operations. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction.

4. Microsoft Advertising and measurement

This website is prepared to support Microsoft Advertising. If Microsoft Universal Event Tracking (UET) is enabled, Microsoft may process device, browser, page, event, and advertising interaction data to measure campaign performance and support advertising features. Where a consent choice is presented, optional Microsoft Advertising measurement will not load unless you accept it.

Campaign parameters submitted with a form may be included in the project inquiry record. You can decline optional measurement through the website consent banner when it is active. Browser settings may also allow you to limit cookies or tracking technologies.

5. Cookies and browser storage

The basic website does not require advertising cookies. It may use session storage to preserve campaign parameters during your visit and local storage to remember an advertising measurement preference. Hosting providers may process standard server logs for security and operation.

6. Data retention

We retain inquiry information for as long as reasonably necessary to respond, evaluate potential work, maintain business and legal records, resolve disputes, and meet applicable obligations. Retention periods may vary based on the nature of the inquiry and whether a business relationship is established.

7. Security

We use reasonable administrative and technical measures intended to protect information. No website, email system, or data transmission method can be guaranteed to be completely secure.

8. Your choices and rights

You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate recordkeeping needs. You may also ask us to stop non-essential communications. To protect privacy, we may need to verify your identity before completing a request.

9. Children

This website is intended for adults seeking construction or remodeling services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. External links

This website may link to third-party services such as maps, phone, email, or advertising platforms. Their privacy practices are governed by their own policies.

11. Updates

We may update this policy as our practices, services, or legal obligations change. The effective date above identifies the current version.

12. Contact

Privacy questions or requests may be sent to info@stepuphomeimprovllc.com, by calling (813) 335-6364, or by mail to Step Up Home Improvements LLC, 4401 E Hillsborough Ave, Tampa, FL 33610.